faq
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What happens after I request service?
You talk directly with a BigWave specialist about what you need. For most projects, we come out and look at the property, then put together options and pricing. You decide what works, and we complete the approved work. There is no pressure step anywhere in there.
Do I need to know exactly what I want before reaching out?
No. Plenty of people start with nothing more than “the dock feels wobbly” or “we’re thinking about a lift.” Describe the property and the problem, and the specialist helps you sort out the rest.
How long does BigWave typically take to complete work?
For small repairs and projects, either the same day or at most two days.
For larger projects such as new dock and lift installs, BigWave typically takes about 5-7 days.
NOTE: Availability of parts or bad weather are typically the only things that will change these numbers.
What affects the price of dock and lift work?
The equipment, the shoreline, water depth, access, timing, and how involved the job is. That’s why most projects start with a look at the property. You get options and real numbers before you decide anything.
Is my project too big or too small for BigWave?
We handle everything from a single lift install to properties that want dock, lift, storage, and seasonal work handled together. Very small jobs, like swapping one dock board or setting a tiny pond dock, usually are not the right fit for our crews. When in doubt, ask. You’ll get a straight answer either way.
What services does BigWave offer?
New dock and boat lift sales and installation, repair and leveling, storm recovery, seasonal setup and removal, transport and storage, dock and beach cleaning, boat detailing, and lift canopy work. If it lives on your shoreline, we probably work on it. [Explore services] for the full breakdown.
How does the lake season affect scheduling?
Lakes here freeze, so a full year of lake work gets squeezed into the open-water months, and spring and fall get busy fast. Whatever you’re planning, booking earlier than feels necessary gives you more options.
Should I repair my dock or lift, or replace it?
That depends on what’s actually wrong, and it’s worth an inspection before you spend money in either direction. Sometimes a releveling or repair buys you years. Sometimes the frame is telling you it’s done. Start with repair and leveling and let the equipment make the case.
My dock or lift was damaged in a storm. What now?
Stay off damaged equipment, take photos if it’s safe to, and get it inspected before anyone forces bent sections back into place. Storm recovery covers inspection, straightening what can be saved, and honest advice on what can’t.
Can BigWave help me plan a brand new dock or lift?
Yes, and planning is where most of the value is. The right setup depends on your shoreline, water depth, access, and how your family actually uses the lake. Start with new docks or new boat lifts, or send the property details and talk it through with a specialist.
Can BigWave move or store my boat, dock, or lift?
Yes. We transport and store boats, docks, lifts, and related lake equipment, and we move it carefully, including taking lifts apart when a piece is too big to move safely in one shot. See transport and storage.
Can my dock or lift be moved to a different lake?
Sometimes, but not automatically. Minnesota AIS and transport rules can apply when equipment moves between lakes, so current DNR guidance should be checked before a move gets planned. Tell the specialist where the equipment is now and where it’s headed, and we’ll help you think through the logistics.
Ready For The Next Step?
We're here to help!
Tell us about your property, your equipment, and what you need done. A BigWave specialist will walk you through the options before you commit to anything.